Ms Bessie Sim
I would like to compliment your staff, Mr Leonard Lee for his good service during our recent 12D Romantic Europe tour from 17 Sep -29 Sep 2013.
He is thoughtful, considerate and has lots of initiative and well-attuned to the vibes of the customers. For example, he observed which customers get along well with each other and he allocated them to sit together during meal times so that they can interact together.
Leonard's concern and care for his customers goes beyond his duty. There were 20 of us, ranging from young to old. He took special care of the elderly and looked out for the rest too. He acted like a 'nanny' to all of us, making sure we had enough rest and food to eat. He is generous and even treated us to two sumptuous dishes at his own expense because he was aware that by then most of us missed our local food!
Leonard is attentive to his customers despite being occupied. For example, he was busy making some arrangements and I approached him with a query which was not urgent. To my surprise, after he finished his work, he actually remembered to ask me what my query was. I appreciate his attentiveness to his customers. Also, when one of the customers asked him a 'difficult' question, he even checked out his IPAD for information so that he can answer to the customer's question. This shows that whenever customers ask him a question, he will do his best to answer our doubts. He is hardworking and responsible.
Leonard is resourceful and did not want to disappoint his customers. When the driver unfortunately lost his way to the original shopping outlet, he managed to look for the nearest shopping outlet for us to go to the next day. This shopping outlet is bigger and I did manage to get something there!
Leonard is a valuable staff to the company and I believe he will do very well in his chosen path because of his enthusiasm and passion for his job which is balanced with his caring attitude for people.
Thank you, Leonard, for making my first Europe trip so enjoyable and memorable!
Bessie Sim (Ms)