Ms Christine Dawn Chay
We went on an incentive trip to East Hokkaido Tour (17 to 25 Oct 14).
I am writing in to put on record my appreciation for a very well organized tour, with itinerary drawn up by Ms Shu Han from the MICE department. Overall the program arranged was interesting, nicely spaced out, good hotels and food. Our tour participants were happy throughout and that was the most important to me.
I am very impressed with her professional and efficient service, even before the trip commences. Without the speed that she's working with, I would surely have ended up with another tour agency as I was then negotiating with them too.
Mr Samuel Chua (Tour Leader and Guide)provided excellent service throughout the trip. We were very much enlightened and benefited from his vast knowledge of the Japanese culture and language. Besides that, he was proactive, systematic and very earnest about looking into the needs of each and everyone of us. I could not fault him in any area.
I'd like to thank her once more and hope to be able to work with her again in the near future. Meanwhile ... take care and continue with the good job!!