Mr. Bill Lim and Ms. Joanne Teo

It is a privilege for us to write this letter to you. We would like you to know how pleased we were with the arrangements of the itinerary that our tour leader, Ms Fu Pei Ling had prepared for us during our vacation to 12D Scandinavia from 27/05/2015-07/06/2015. Despite road closure due to heavy snow and some anxious members, she was composed and tactful. She does not discriminate against anyone and were impressed by her abilities in particular; being new to Scandinavia, she was able to manage such difficult situations with professionalism and excellent tact. Everything, including schedule, food, shopping, WIFI access, etc, went smoothly without a single snag (other than the road closure). The local guides had broad knowledge of it's culture and lifestyle. They led the group efficiently and with good humor. We had enjoyed our vacation, especially due to the good services rendered by Pei Ling, who has been so helpful, patient and friendly. She is to be commended for her dedication and good services. She has a good sense for balance, with the right mix of responsibilities and concerns for the tour group. We had joined many tour packages but never met someone as tactful, tolerant and patient as Pei Ling. We want you to know how impressed we were with the way she collaborated with the Coach Captain, Christian and the local guides in ensuring the entire tour group had a wonderful vacation. She is always so willing to help and took care of all the details. She has performed beyond the requirements of a tour leader. She has consistently gone the extra mile to ensure that the entire tour group is fine, happy and satisfied. We are deeply impressed by her attitude and truly appreciate her efforts. Thank you for assigning her to lead our tour group. Kindly convey our warm regards and appreciation Pei Ling. We had a wonderful vacation.

Mr. Lua Guan Seng

Mr. Wesley Ng is a wonderful guide who had provided excellent services during my tour to 10D Mystery of Turkey from 30/04/15-09/05/15. He always had our safety, comfort and well-being at heart and helped us to handle our luggage and the last to have his meals after all of us had taken ours. Once, he had to take care of a lone-travelling 75 yrs lady in the group. Mr Wesley exchanged his confirmed ticket with hers as it was on reserved status but he did not display any signs of flaunting it. Thank you Mr Wesley Ng and our Turkish guide, Mr Murat for the excellent tour there. This is the first time joining Hong Thai Travel and I have never expected such good service. I would like to join your company for future tour again.

Mdm Seah Siew Luan

The 10 of us went on the 10D Romance in Greece on Sunday, 3rd May. Although a couple of us was not in the best of shape during the ferry ride, but we had thoroughly enjoyed ourselves during the trip. This was made possible by the great itinerary organised by Hong Thai Travel and also by having a good tour leader, Mr. Patrick Ong. This is the first time in all my trips that the tour leader had taken so much efforts to take some awesome photos for us. Thank you for the memories, the great job well down and thoughtfulness. He had been a wonderful leader throughout the trip and his personal touch of service truly makes a difference. Keep up the good work! This is my third time I went on packaged tours with Hong Thai Travel and so far, all my experiences had been good. Good job. Salute to you! Cheers

Ms Lynn Chia

Appreciation Letter for Taiwan Tour Guide - Daniel Leung (8D I Love Taiwan Alishan, 31/03/15 - 07/04/15) - We had thoroughly enjoyed the most wonderful Taiwan holiday under the care of tour guide - Daniel Leung. He had shown great professionalism by engaging us throughout the trip, giving us insights with his good history knowledge of Taiwan and lifestyle experiences in other parts of the world as well. He was clear in his explanations and conscientiously reminded the group to exercise caution of our safety and belongings at all times. He would freshen us up with his natural sense of humour during times when we were getting lethargic from the long journeys. He was forthcoming with his responses to our queries and never hesitated to patiently clarify any doubts we may have at any point of time. He tirelessly snapped pictures of the group, with families and individual shots (including candid shots). He ensured that we are clear behind his reasons why we had to adhere to his advice during the various train journeys (e.g. trip to Alishan for sunrise). That allowed the group to travel effectively and promptly hence avoiding long hassle waits. He was never pushy throughout the 8 days spent with him but delivered good recommendations at appropriate times at each stop-overs (be it shopping, food, leisure activities, etc.). He shared matter-of-fact life philosophies which are both heart-warming and enlightening. I guess that was, to me, the most special part of Daniel and this Taiwan trip which left us the deepest memories. To Daniel, thank you for the job well done. Take care with warm regards from Ah Lynn, Hew (Leng Zai) & Mr Chia.
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