Ms Sarah Yew
I write to express my appreciation for the high level of professionalism that our tour leader – Alicia Tay and tour guide – Saiken had demonstrated during my recent trip to 8D Kyushu 7-14 December 2014.
They were very responsible, helpful, reliable and proactive in ensuring that all our needs were met. As I have not been on a package tour for more than a decade, my recent memorable trip was a very pleasant surprise one that encourages me to travel with Hong Thai again.
Both Alicia and Saiken are good role models, and model workers. Though the trip had a wonderful itinerary, it could not have accomplished such positive outcome with Alicia and Saiken. Fellow passengers and I have thoroughly enjoyed the trip.
I’d like to wish Hong Thai all the best as you strive for excellence in the service industry.