Mr. Bill Lim and Ms. Joanne Teo
It is a privilege for us to write this letter to you. We would like you to know how pleased we were with the arrangements of the itinerary that our tour leader, Ms Fu Pei Ling had prepared for us during our vacation to 12D Scandinavia from 27/05/2015-07/06/2015. Despite road closure due to heavy snow and some anxious members, she was composed and tactful. She does not discriminate against anyone and were impressed by her abilities in particular; being new to Scandinavia, she was able to manage such difficult situations with professionalism and excellent tact.
Everything, including schedule, food, shopping, WIFI access, etc, went smoothly without a single snag (other than the road closure). The local guides had broad knowledge of it's culture and lifestyle. They led the group efficiently and with good humor.
We had enjoyed our vacation, especially due to the good services rendered by Pei Ling, who has been so helpful, patient and friendly. She is to be commended for her dedication and good services. She has a good sense for balance, with the right mix of responsibilities and concerns for the tour group.
We had joined many tour packages but never met someone as tactful, tolerant and patient as Pei Ling. We want you to know how impressed we were with the way she collaborated with the Coach Captain, Christian and the local guides in ensuring the entire tour group had a wonderful vacation. She is always so willing to help and took care of all the details. She has performed beyond the requirements of a tour leader. She has consistently gone the extra mile to ensure that the entire tour group is fine, happy and satisfied. We are deeply impressed by her attitude and truly appreciate her efforts.
Thank you for assigning her to lead our tour group.
Kindly convey our warm regards and appreciation Pei Ling. We had a wonderful vacation.