Lee Kah Ying
I have just returned from my 4D3N Bali tour with my family. Though traffic conditions (jams everywhere!) were unavoidable, we still enjoyed the trip and special thanks to the fantastic tour leader Patrick Ong!
Accommodation was clean and location was good.Though there should be free & easy time, Patrick planned the itinerary for us to ensure that we will make full use of our time.
He was always reminding us to take enough water as weather was hot and ensuring that we had our valuables and belongings all taken care of. He even approached one of our tour members, to be mindful of not to hold cash on hand at the petrol station while we were having our toilet break, a thoughtful gesture.
Although we did not join the group on the last day as we preferred to be on our own, he even checked with us if we need any arrangement on wake up call.
Despite the fact that there will be tour members who were always late, he did not show any sign of displease. His thoughtfulness and attentiveness to the elderly was commendable, as he will always be the first to alight and assist all of us by looking out for traffic.
It was also my first time in observing that, the tour leader is always the first for breakfast and ensuring we had a seat and also check if we need anything.
On top of that, he was also always visible at any places of interest and offer to help us take picture.
It was also thoughtful of him to request warm water for me, who was having flu and cough throughout the trip from the restaurant, which only served chilled orange juice.
A 'wow' service worth highlighting was, he's the first to reach the baggage claim area to collect our luggage for all of us and waited for everyone to clear before he left. This is my first encounter and I am particularly surprise, he even thank us for the support. Please convey my sincere thanks to the best tour leader, Patrick! Keep up the great job! All the best!